Customer Help

Ordering

How do I place an order online?

Ordering is easy and convenient! Simply select your favorite item, add it to the shopping cart.  Click on the 'continue shopping' button or the 'check out button'. Once you have entered your shipping address,  just click the 'next' button and you will be taken to the payment screen.  This page will show you payment options and the total of your order.

Can I place an order by phone?

YES. But we recommend you place an order with our company via our web site,  because the web site is available 24/7 and that helps us to keep records of the orders.

What are my payment options?

Orders can be placed online or by phone using Visa, MasterCard, or Discover Cards. You can use a PayPal account too. We don't accept checks or money orders.

Do you charge sales tax?

Yes, in Utah only. There is no sales tax on other states orders.

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Order Tracking & Updates

How will I know if you received my order?

You will immediately receive an email confirmation after you place the order. If there is a problem with your order, you will be contacted via email in the next one business day with an explanation of the problem.

How do I check the status of my order?

Once you place an order you will receive an automated confirmation email. In the shipping email you will find a tracking number where you can always check the current status of your order after it has been shipped.

How do I make changes or cancel my order?

Please verify your order confirmation immediately upon receipt to verify the details of your order. You may make changes or cancel your order as long as the order is not in processing. If the order is in processing, you can't  change or cancel it.

What if my order is undeliverable?

If UPS, Postal Servcice or FedEx are unable to deliver your order due to an incorrect address, the order will be returned to us. The customer is responsible for any fees charged by UPS, USPS or FedEx to return or redeliver the package.

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FAQ's

Where can I read feedback from your customers?

If you would like to know what our customers say about us and our items, please visit our TESTIMONIALS page.

Do you have a printed catalog?

Unfortunately, we do not offer a printed catalog. You can view our entire collection online.

Are online transactions on your site secure?

All the information you provide, including your credit card information, is secured using Secure Sockets Layer (SSL) encryption technology. We use SSL technology to prevent your information from being intercepted and read as it is transmitted over the Internet.

How do you use my contact information?

We request your email address so that we can email you an order confirmation. Rest assured, we never rent or sell your contact information to anybody, for anything. Read our Privacy Policy.

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Shipping

When will my order ship?

In order to offer you the widest selection of dog and cat products, we work with different manufacturers. The shipping time vary depending on the manufacturer.

If the item you are interested in is advertised as "ships within 2 business days", that means that the manufacturer need these days to prepare and ship the item. If the item is advertised as "custom made to order and ships within  1-10 business days" that means the manufacturer need these days to make and ship the item.

What about the shipping cost?

The shipping cost is based on the cost charged to us by the manufacturer (shipping & handling) for delivering of item directly to you from their warehouses.

When should I expect the delivery of my order?

Normally, it will take 2-3 business days to arrive after it has been shipped.  You can check the status of your order by the tracking number that will be provided to you.

What are your shipping options?

Most of our items will be shipped USPS First Class or Priority Mail. Some of the larger items are shipped via UPS Ground and others via FedEx Ground.

Do you ship to PO Boxes?

Unfortunately, we cannot ship to PO Boxes. The orders ship via USPS, UPS Ground or FedEx Ground. It is required to have a physical address for delivery.

Do you ship to APO/FPO addresses?

No, we don't ship to APO/FPO addresses.

Do you ship to Canada?

We can ship some of the items we offer to Canada, but not all of them. Please note the shipping fee will be different than advertised in site and taxes and duties are recipient's responsibility.

Do you ship internationally?

We can ship some of the items internationally, but not all of them.  PLEASE be sure to contact us before placing your order as shipping charges listed are for USA shipments only.  Tell us what item you want and where you live so we can get an accurate cost to ship to you.   Any import fees will be the responsibility of the purchaser.  We cannot be responsible for lost shipments.

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Returns and Exchanges

What if I want to return the received item?

We pride ourselves on carrying high-quality items, but we understand sometimes the customers are not happy with their purchases. If, for some reason, you are not satisfied with your purchase, please check carefully our Return Policy and contact us for a return authorization number.

What if I want to exchange the received item?

If you would like to exchange the received item, you need to meet the conditions of our Return Policy.

What if I received a defective or damaged item?

Please inspect the item carefully when you receive your order. If there are any damages or the item is defective, please email us immediately at support@mytopdogjewelry.com.  Please, DO NOT ACCEPT a package with visible damage.

What if you shipped a wrong item?

We try our best to fill all orders correctly. However we can make a mistake and send you an item you did not order. If you receive an incorrect item, we will replace it with the correct one.

Note: Wrongly shipped items MUST be returned in their original package with all documentation in order for proper credit.

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If your question is not answered here, please contact us at

Thank you for shopping with us!